Booked luton van weekend hire cancellation

Tuesday 16 February 2021 19:53

I\'ve booked a Luton van for weekend hire. What is your cancellation and refund policy? Also what is the fuel policy? Return full? Fuel charges? Thanks

This is taken from our important information on the website. I hope this is of help. All cancellations must be submitted in writing or by email to the relevant branch. Cancellation notifications sent outside normal working hours (Mon-Fri 9am-5pm) shall be deemed sent at the date and time they are opened on the next working day. When notification is more than 72 hrs prior to the commencement of the vehicle rental a refund less 30% will be made. When notification is less than 72hrs but more than 24hrs a refund less 60% will be made. Notification less than 24hrs or failure to show will result in no refund given. Britannia Lanes Self Drive will not refund any unused rental days. Regards Mark Lane

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