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Our Policy For Handling Your Personal Data

Who We Are

Lanes Storage & Removals trading as Britannia Lanes of Cornwall, Devon & Somerset will be the ‘Controller’ of the personal data you provide to us. We are a company registered in England and Wales and our number is 905182. Our registered address is: Lanes Storage & Removals Ltd, Greenbottom, Truro Cornwall TR4 9QW

What We Are Doing

Unless otherwise agreed with you, we will only collect basic personal data about you, which does not usually include any special categories of personal information about you (often known as ‘sensitive personal data’). This information does, however, include your name, title, email address, contact address, collection and delivery address, phone number, and other information relevant to the provision of carrying out your removal, storage of your effects.  We may also require your card details if given freely and DVLA driving license details or other ID information to prove identity.

Why We Need It

We need to know personal data to manage your removal & storage / van hire / shredding contracts. you may have with us and to keep you up-to-date with our activities on your behalf.

What We Do With It

All the personal data we hold about you will be processed by our employees. We will not sell / trade / auction or otherwise benefit financially from sending your data to any third parties unless you have specifically agreed with it with us in advance.

We take all reasonable steps to ensure that your personal data is processed securely.

We may send you information about Britannia Lanes via telephone, post and email.

How Long We Keep It

We will generally keep your personal data for an indefinite period of time, so that we can maintain the contracts you have with us and other third parties which are managed by us and keep you up to date with any changes to our service. This includes communications via phone and email. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

What Are Your Rights?

Under data protection legislation, you have several rights regarding the use of your personal data, as follows:

If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond to this request within a month.

You also have the right for certain data you have given to Britannia Lanes to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Word or Excel document), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.

You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).

You have the right to restrict the processing of your personal data under certain circumstances.

How To Complain About The Use Of Your Data

If you wish to raise a complaint about how we have handled your personal data, including any of the rights outlined above, you can contact Britannia Lanes and your concerns will be investigated.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.